Sales jobs · UK
Customer success jobs in the UK
A Customer Success Manager keeps customers successful after the sale: onboarding, adoption, renewals and expansion. It is a commercial role focused on retention, very common in software and subscription businesses. Here is what the job looks like in the UK, where to find openings and how to land your first one — even without sales experience.
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What a Customer Success Manager does day to day
- Onboard new customers and set goals with them
- Run regular check-ins and business reviews
- Spot accounts at risk and fix problems early
- Drive renewals and identify upsell opportunities
- Bring customer feedback to product and sales
Skills employers look for
- Empathy and clear communication
- Commercial sense: renewals and expansion are targets
- Organisation across many accounts
- Turning complaints into plans
- Basic data skills to read usage and health scores
How to get your first customer success job in the UK
- 1Show customer-facing experience: support, account management, retail, hospitality.
- 2Learn the basics of renewals, churn and upselling — interviewers will ask.
- 3Search “customer success”, “CSM” and “account manager” on LinkedIn Jobs and Indeed UK, especially in London, Manchester and Birmingham.
- 4Prepare a story about saving an unhappy customer.
- 5Practise a renewal conversation where the customer pushes back on price.
Interview questions you should prepare
- How would you handle a customer who wants to cancel?
- How do you decide which accounts need attention first?
- Tell me about a time you turned a complaint into a better relationship.
- How would you approach an upsell conversation?
Sales pay in the UK
- Sales executive, starting: £25,000 to £28,000 basic a year (Prospects (Jisc): Sales executive job profile)
- Sales executive, experienced: £28,000 to £45,000 basic a year (Prospects (Jisc): Sales executive job profile)
- Senior sales roles: Can exceed £100,000 with commission or bonus (Prospects (Jisc): Sales executive job profile)
Where to find Customer success jobs in the UK
- LinkedIn Jobs. Most SDR and business development roles in tech and B2B are posted here.
- Indeed UK. The largest volume of sales executive and telesales openings across the country.
- Reed. A long-standing UK job board with many sales and recruitment roles.
- Totaljobs. Good for field sales, account management and graduate schemes.
- CV-Library. Strong outside London, with many regional B2B sales roles.
Customer success jobs by city
How Ventaka gets you ready
- Short game-style lessons: from zero to selling, 10 minutes a day
- Written role-plays with AI customers who push back with real objections
- The «sell me this pen» interview test with Cal, who scores you at the end
- A sales CV and a scam-offer detector
- A verifiable certificate to show recruiters