Sales jobs · US

Customer success jobs in the US

A Customer Success Manager keeps customers successful after the sale: onboarding, adoption, renewals and expansion. It is a commercial role focused on retention, very common in software and subscription businesses. Here is what the job looks like in the US, where to find openings and how to land your first one — even without sales experience.

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What a Customer Success Manager does day to day

Onboard new customers and set goals with them
Run regular check-ins and business reviews
Spot accounts at risk and fix problems early
Drive renewals and identify upsell opportunities
Bring customer feedback to product and sales

Skills employers look for

Empathy and clear communication
Commercial sense: renewals and expansion are targets
Organisation across many accounts
Turning complaints into plans
Basic data skills to read usage and health scores

How to get your first customer success job in the US

1Show customer-facing experience: support, account management, retail, hospitality.
2Learn the basics of renewals, churn and upselling — interviewers will ask.
3Search “customer success”, “CSM” and “account manager” on LinkedIn Jobs and Indeed, especially in New York, San Francisco and Austin.
4Prepare a story about saving an unhappy customer.
5Practise a renewal conversation where the customer pushes back on price.

Interview questions you should prepare

How would you handle a customer who wants to cancel?
How do you decide which accounts need attention first?
Tell me about a time you turned a complaint into a better relationship.
How would you approach an upsell conversation?

Sales pay in the US

Sales representative, wholesale and manufacturing (all): $76,460 a year (median) (U.S. Bureau of Labor Statistics, Occupational Outlook Handbook: Wholesale and Manufacturing Sales Representatives (May 2025 wages))
Sales rep, technical and scientific products: $104,920 a year (median) (U.S. Bureau of Labor Statistics, Occupational Outlook Handbook: Wholesale and Manufacturing Sales Representatives (May 2025 wages))
Sales rep, non-technical products: $72,080 a year (median) (U.S. Bureau of Labor Statistics, Occupational Outlook Handbook: Wholesale and Manufacturing Sales Representatives (May 2025 wages))

Full salary guide in the US

Where to find Customer success jobs in the US

LinkedIn Jobs. Where most SDR and BDR roles in tech are posted; recruiters also search profiles there.
Indeed. The widest range, from retail and insurance sales to inside sales.
RepVue. Sales-specific: companies rated by their own reps on quota attainment and culture.
Built In. Tech companies by city (New York, Austin, Chicago, Boston…), with many SDR openings.
Glassdoor. Useful to check reviews and reported pay before you apply.

Customer success jobs by city

How Ventaka gets you ready

Short game-style lessons: from zero to selling, 10 minutes a day
Written role-plays with AI customers who push back with real objections
The «sell me this pen» interview test with Cal, who scores you at the end
A sales CV and a scam-offer detector
A verifiable certificate to show recruiters